How To Improve IT Department Performance 

How To

Every company can benefit from improved IT department performance. If you implement some of the suggested IT tips below, you’ll soon be on your way to superior IT department performance.

Give Staff The Tools They Need

It’s essential that your IT staff has the tools it needs to do their jobs, and that includes if you decide to outsource your IT needs to a qualified third party like Converged Tech.

Giving your IT team old computers or software will cause problems and performance issues. And having your team spend their time on tasks you can automate isn’t a good idea.

Ensure your systems and computers are up to date, so you get the best performance possible from your IT systems. This is even more important when there are so many employees working remotely. You need to have everyone on the same page IT-wise for optimal results.

Prioritize Tasks


The IT department often has more projects than resources. Every project is important, but you need to prioritize which ones need to be tackled first.

Managers need to offer regular guidance to the IT team about which projects are the most important. If you don’t do this, employees will go it alone. They may work on their favorite IT projects instead of what the company needs to have done first.

It’s your job to let your IT staff know which projects are most critical. Sometimes projects will conflict in terms of time and resources, so remember to work with your team to ensure the most important ones are addressed right away.

Here are some ways to prioritize your IT projects:

  • Document everything: Every IT project large and small needs to be documented. Come up with a project initiation template that has the purpose and benefit of the project, how long it will take, resources needed, and cost. When each project is documented, it’s easy to compare each one and decide which is most important.
  • Use a business case for each project: Most IT projects aren’t necessarily essential. For example, upgrading to the latest software versions is important, but not all of them are mandatory. So, make sure every IT project request features a business case and deadline. This allows you to more objectively prioritize IT projects.
  • Use a priority score: Relying on project documentation and the business case, come up with scoring criteria so you can assign a score for each project. Using this matrix allows you to score every IT project so it’s easy to see which projects need to be tackled first.

Give Chances For Employee Development

You should encourage your IT staff to grab new responsibilities and assignments to boost their performance.

However, don’t overwork your IT department by giving them longer hours and more work beyond their capacity. Doing so reduces employee morale and increases employee turnover.

Better productivity in your IT department usually comes from working employees more efficiently – not through overworking them.

Stress Collaboration


In the age of COVID-19, many IT team members may be scattered across the country or world. With many workers no longer in the same office, it’s more important than ever to stress collaboration and communication. Here’s how:

  • Collaboration needs to be valued by the team to happen consistently. Take time to look over the IT operations to find if there are communication and collaboration breakdowns. For example, lack of collaboration can lead to different IT employees working on different software versions.
  • Work conversations need to be tracked and documented so everyone on the IT team knows what’s going on. Having all IT-related work conversations tracked ensures there’s an audit trail that other team members can follow.
  • Consolidate IT tools: Don’t rely on long email strings, spreadsheets, and other outdated ways people share IT project assignments. Consolidate all IT communications and use modern sharing tools to reduce the time team members spend on getting up to speed.

Communicate Company And Department Goals

It’s never a good idea to keep your IT workers in the dark about changes. Many experts note this is one of the fastest ways to reduce morale.

Talk to IT employees about how their technical work improves the company. Everyone on the IT team should feel like they are a vital part of the company’s success.

You can set goals for your IT team by putting them out there every quarter. While setting up team goals is vital, you also should set individual goals for each IT member. When every team member feels valued and has a stake in things, IT performance will improve.

Optimize How You Use People

It’s helpful to have the latest software and computers, but people matter, too. So, rather than just upgrading to AI in your company because of what it can do for your business, ask about the best ways to utilize your IT employees.

Watch Team For Burnout


Working hard in the IT business is essential, but working people too hard will affect your company’s performance.

You can prevent IT employees from getting burned out by ensuring the problem never crops up in the first place. That’s why it’s good to have weeks built into their schedules that are less busy than others.

When there is a work slowdown in the schedule, you can celebrate each team member’s accomplishments.

Don’t Micromanage Your Employees

It’s understandable when a manager or executive wants to closely watch IT performance and day-to-day work because it affects the rest of the business. However, if you micromanage the IT team, it can cause issues.

For example, many executives say they want their employees to be empowered. But when a problem happens in IT, they may take over and try to run things. This reaction is understandable but resist the temptation.

Instead, trust the people you have put in charge of the IT department to take care of things when they come up.

Improving the efficiency of your IT department will lead to better company performance and success. Remember the tips highlighted here to ensure that you can improve your IT department and the company’s performance for years to come.